Frequently Asked Questions (FAQ)

On this page you will find answers to frequently asked questions related to our stays.


1. How to choose and order a stay?
2. Will I pay more if I order a stay via your reservation system?
3. How can I pay for a stay?
4. Is it possible to pay by a credit card?
5. Is it possible to pay by vouchers?
6. Can I pay directly in the hotel?
7. What happens if I get ill and I will not be able to take part in the stay?
8. What is a fee for a change of participant´s name?
9. Where is the hotel located or how do I get to the hotel?
10. Is it possible to park next to the hotel?
11. Is it possible to exchange dinner for lunch in case of a half-board?
12. Is it possible to extend the stay for further services of spa or the hotel?
13. Is it possible to have a dog (or cat)?
14. What to do if I am not satisfied with the stay, accommodation or provided services?

 


1. How to choose and order a stay?

For easy searching of a stay, accommodation or place serves a searching form situated in a upper-left corner.

When searching you can try following services of the page:

Comparison of individual stays

Compare stays in individual product categories in different countries.
A chart of popularity

Find out what is now in - what accommodation and places are at the moment the most popular for each type of a stay.
Interactive map of objects

Show hotels on the map and watch aeronautical pictures of your accommodation.
List of stays

Display stays or hotels by type, region, price level or other criteria by using searching filters.

In case, you will have a problem to choose a stay yourself, operators of our call center will be glad to help you on the phone number +421 2 32 25 23 28. More information how to order a stay are available here.


2. Will I pay more if I order a stay via your reservation system?

No, you will not, because prices of our stays are the same or lower in comparison with prices of individual accommodation.

3. How can I pay for a stay?

A stay is possible pay off by deposit or by transaction to our bank account. Our operator will send you more details about payment after confirming your binding reservation. More information about how to pay are available here.


4. Is it possible to pay by a credit card?

Pls ask callcenter, this service is available on request.

5. Is it possible to pay by vouchers?

It is possible to pay by vouchers of following companies: Accor, Sodexho a Checque Dejeuner? No, currently not.

6. Can I pay directly in the hotel?

No, it is not possible because on the basis of your payment we send you a voucher, which authorize you to use ordered services.

7. What happens if I get ill and I will not be able to take part in the stay?

In case of health problems you pay the cancelation fee stated in our Terms and conditions.

 

8. What is a fee for a change of participant´s name?

A change of participant´s name is without charge.

 

9. Where is the hotel located or how do I get to the hotel?

To show accommodation on the map it is enough to click "on the map" or "car route" (see picture on left) on the right panel next to particular accommodation.


10. Is it possible to park next to the hotel?

It depends on an individual hotel. You obtain further information on request from an operator who will contact you.  

11. Is it possible to exchange dinner for lunch in case of a half-board?
It depends on selected accommodation. In case of such a request consult it with an operator who is responsible for your order.

12. Is it possible to extend the stay for further services of spa or the hotel?
Yes, of course. In case of free capacities and available services you can buy them off hand.


13. Is it possible to have a dog (or cat)?

Some accommodation facilities allow their clients to have a pet with them. For further information consult it with an operator who is responsible for your order.

14. What to do if I am not satisfied with the stay, accommodation or provided services?

Within complaint procedure it is necessary to write a claim letter on the spot. It must be confirmed by a representative of the hotel or spa and sent a copy to us. In case of substantial reclaim a part of money for item under claim will be given back. More information in Terms and conditions.

If you did not find information you were looking for, contact our call center on the phone number +421 2 32 25 23 28 or send us your question.

+421 2 3225 2328

Call our hotline, we are ready to help